Return and Exchange Policy - Marie Louise Paris

At Marie Louise Paris, we offer you flexible solutions to guarantee your satisfaction:

1 Free* and simplified exchanges:

• Exchange any item that doesn't suit you for free.
• You have 14 days after receipt to exchange.

Eligible countries: France, Belgium, Germany, Netherlands, Luxembourg, Austria, Denmark, Sweden, Switzerland*(Switzerland is subject to conditions, contact customer service for more information)

2 Reimbursement:

• Send us an email to initiate a refund.
• Refund made within 14 days after inspection of the returned item.
• Return costs at your expense.

3 Refund in Credit + Bonus of 10€

• Receive a credit equal to the amount of your purchase plus a bonus of €10.
• Return costs at your expense.

4 Conservation Option with Partial Credit (valid only once)

• Keep the item and receive a credit for 70% of its price.
• Have immediately available.

5 Refund in Credit (return costs at our expense)

• Receive a credit equal to the amount of your purchase.
• Return costs to be borne by Marie Louise Paris, we will create the return label for you.

Gift Items and Promo Codes:

• Free items must be returned for a full refund.
• Free gifts with promo code are subject to minimum purchase conditions.
• By default the value of the item offered will be deducted from your refund.
• If the customer has benefited from a group offer (Ex: 2 Bras for €100), if he returns part of the items that make up a group offer, the offer will be canceled and the item kept will return to its original price, the difference will be deducted from your refund.
• If you are unsure whether you should return your gift, please contact our customer service team.

Exceptions:

• Underwear and gift cards are not eligible for return due to hygiene and policy reasons.

Return and Exchange Procedure:

1. Confirm the return by email to info@marielouise-paris.com .
2. Return the order in its original condition and packaging.
3. Include your order number in the package and the reason for return (exchange-refund-credit).
4. Choose a shipping method with tracking.

Returns Processing:

• Items must be returned within 14 days of delivery.
• Returns are processed within 5-7 business days of receipt.

Noticed :

• Insure your package during shipping. We are not responsible for lost or damaged packages.
• Late returns (after 14 days) will not be refunded.

For more information, please contact info@marielouise-paris.com .