Refund Policy

Return, Exchange, and Withdrawal Policy - MLP

Before any return, we advise you to contact our customer service at info@marielouise-paris.com to ensure you follow the correct procedure and receive the appropriate return address. (The return address is neither the head office nor the "sender" address on your package.)

At MLP, we offer flexible solutions to guarantee your satisfaction:

1. Free and simplified exchange

Exchange any item that doesn't suit you for free.
You have 30 days after receiving the package to make an exchange.
We provide you with a free return label.

Eligible countries: France, Belgium, Germany, Netherlands, Luxembourg, Austria, Denmark, Sweden, and other EU member countries.

2. Refund as store credit (return shipping costs covered)

Receive store credit equal to the amount of your purchase.
You have 30 days after receipt to return your package and receive store credit.
We provide you with a free return label.

Eligible countries: France, Belgium, Germany, Netherlands, Luxembourg, Austria, Denmark, Sweden, and other EU member countries.

3. Keep it option with partial store credit (valid once)

No need to return the item.
Receive store credit for 70% of its price.
Store credit is immediately available.

This option replaces the full monetary refund provided by the right of withdrawal. If you reside in a European Union country (France, Belgium, Germany, Austria, Netherlands, Luxembourg, and other member states) and prefer a full refund to your original payment method, you can choose the refund described in section 5.

4. Monetary Refund (Return shipping costs at your expense)

To qualify for a refund, the item must be returned to us within 14 days:

Customers outside the European Union: 14 days from receipt of your order.
Customers from the European Union, EEA (Norway, Iceland, Liechtenstein) and United Kingdom (right of withdrawal): 14 days from the declaration of your withdrawal (see section 5).

Upon receipt of your returned package, we verify that the items have been returned and do not show depreciation beyond simple trying on. The refund applies to the actual returned items, to your original payment method.

In case of depreciation resulting from handling beyond what is necessary to establish the nature, characteristics, and proper functioning of the item (worn, washed, soiled, or incomplete items returned), the refunded amount will be reduced accordingly, potentially leading to refusal of a refund if the item is rendered unfit for resale.

Refunds are processed within 14 days of receiving the returned package. Return shipping costs are at your expense.

5. Right of Withdrawal

This section applies to customers residing in the European Union and the EEA (Norway, Iceland, Liechtenstein).

For any distance purchase, you have a legal right of withdrawal of 14 days from the receipt of your order, in accordance with articles L221-18 and following of the Consumer Code.

To exercise it, use our online withdrawal form or send us a written declaration to info@marielouise-paris.com. You will receive an acknowledgment of receipt by email.

You then have 14 days to return the item. Return shipping costs are at your expense. In case of withdrawal, the refund includes the totality of the sums paid, including initial delivery costs, to your original payment method, under the verification conditions described in section 4.

United Kingdom: in application of the Consumer Contracts Regulations 2013, customers residing in the United Kingdom also benefit from an equivalent 14-day cancellation right. To exercise it, please contact us directly by email at info@marielouise-paris.com (the online form not being available for the United Kingdom).

Gift Items and Promo Codes

Gifted items must be returned for a full refund. By default, the value of the gifted item will be deducted from your refund.
Free gifts with a promo code are subject to minimum purchase conditions.
In the case of a bundled offer (e.g., 2 + 1 free), partial return of an item within the offer cancels the offer: the kept item reverts to its original price and the difference is deducted from the refund.
If you are unsure whether you need to return your gift, please contact our customer service.

Exceptions

For hygiene reasons, unsealed underwear and gift cards are not eligible for return.

"Final Sale" Items

To facilitate the sale of our previous collections in a more sustainable approach, some items are offered at reduced prices (between -40% and -60%) and identified as "Final Sale."

Since these items are intended to find their definitive buyer, we aim to limit returns, which are costly both logistically and ecologically. If a Final Sale item does not suit you, we primarily offer a store credit or an exchange, which we are happy to process.

Your legal 14-day right of withdrawal remains applicable (section 5). We simply invite you, as far as possible, to carefully check your choice before ordering these items, a gesture that helps us maintain these prices while reducing our footprint. Thank you for your understanding.

Customers in the United States: "Final Sale" items are definitive sales, neither refundable nor exchangeable.

Return Procedure

Confirm the return by email to info@marielouise-paris.com.
You will receive the return address by email. Do not send to the head office or the "sender" address on your package.
Return the order in its original condition and packaging, including your order number.
Choose a shipping method with tracking.

Return Processing

For exchanges and store credits, the request and return of the item (if necessary) must be made within 30 days of delivery.
Returns are processed within 5 to 7 business days of receipt.

Note

Insure your package during shipping. We are not responsible for lost or damaged packages.
If we take up to 48 hours to respond, this delay will be taken into account for processing your refund, as long as the return conditions are met.

For more information, contact info@marielouise-paris.com.