Refund Policy
Return and Exchange Policy - Marie Louise Paris
At Marie Louise Paris, we offer you flexible solutions to guarantee your satisfaction:
1 Free* and simplified exchanges:
- Exchange any item that doesn't suit you for free.
- You have 14 days after receipt to exchange.
Eligible countries: France, Belgium, Germany, Netherlands, Luxembourg, Austria, Denmark, Sweden, Switzerland*(Switzerland is subject to conditions, contact customer service for details)
2 Reimbursement:
- Email us to initiate a refund.
- Refund made within 14 days after inspection of the returned item.
- Return costs at your expense.
3 Reimbursement in Credit + €10 Bonus
- Receive a credit equal to the amount of your purchase plus a €10 bonus.
- Return costs at your expense.
4 Conservation Option with Partial Credit (valid only once)
- Keep the item and receive a credit of 70% of its price.
- Have immediately available.
5 Reimbursement in Credit (return costs at our expense)
- Receive a credit equal to the amount of your purchase.
- Return costs payable by Marie Louise Paris, we will create the return label for you.
Gift Items and Promo Codes:
- Gifted items must be returned for a full refund.
- Free gifts with promo code are subject to minimum purchase requirements.
- By default the value of the item offered will be deducted from your refund.
- If you are unsure whether to return your gift, please contact our customer service team.
Exceptions:
- Underwear and gift cards are not eligible for return due to hygiene and policy reasons.
Return and Exchange Procedure:
- Confirm the return by e-mail to info@marielouise-paris.com .
- Return the order in its original condition and packaging.
- Include your order number in the package and the reason for the return (exchange-refund-credit).
- Choose a shipping method with tracking.
Processing Returns:
- Items must be returned within 14 days of delivery.
- Returns are processed within 5 to 7 business days of receipt.
Noticed :
- Insure your package during shipping. We are not responsible for lost or damaged packages.
- Late returns (after 14 days) will not be refunded.
For more information, please contact info@marielouise-paris.com .