Return, Exchange and Withdrawal Policy - MLP
Before any return, we advise you to contact our customer service at info@marielouise-paris.com to ensure you follow the correct procedures and receive the appropriate return address. (The return address is neither the head office nor the "sender" address on your package.)
Eligible countries: France, Belgium, Germany, Netherlands, Luxembourg, Austria, Denmark, Sweden and other EU member countries.
Eligible countries: France, Belgium, Germany, Netherlands, Luxembourg, Austria, Denmark, Sweden and other EU member countries.
This option replaces the full monetary refund provided for by the right of withdrawal. If you reside in a European Union country (France, Belgium, Germany, Austria, Netherlands, Luxembourg and other member states) and you prefer to be fully refunded to your payment method, you can choose the refund described in section 5.
To qualify for a refund, the item must be returned to us within 14 days:
Upon receipt of your returned package, we verify that the items have been returned and that they show no depreciation beyond a simple try-on. The refund applies to the items actually returned, to your original payment method.
In the event of depreciation resulting from handling beyond what is necessary to establish the nature, characteristics and proper functioning of the item (items worn, washed, soiled, or returned incomplete), the refunded amount is reduced accordingly, potentially leading to refusal of refund if the item is rendered unfit for resale.
The refund occurs within 14 days from receipt of the returned package. Return shipping costs are at your expense.
This section applies to customers residing in the European Union and the EEA (Norway, Iceland, Liechtenstein).
For any distance purchase, you have a legal right of withdrawal of 14 days from receipt of your order, in accordance with articles L221-18 et seq. of the Consumer Code.
To exercise it, use our online withdrawal form or send us a written declaration to info@marielouise-paris.com. You will receive an acknowledgment of receipt by email.
You then have 14 days to return the item. Return shipping costs are at your expense. In case of withdrawal, the refund covers all sums paid, including initial delivery costs, to your original payment method, under the verification conditions described in section 4.
United Kingdom: in application of the Consumer Contracts Regulations 2013, customers residing in the United Kingdom also benefit from an equivalent 14-day cancellation right. To exercise it, please contact us directly by email at info@marielouise-paris.com (the online form is not available for the United Kingdom).
To facilitate the sale of our previous collections in a more sustainable approach, some items are offered at reduced prices (between -40% and -60%) and identified by the mention "Final Sale."
As these items are intended to find their definitive buyer, we seek to limit returns, which are costly both logistically and ecologically. If a Final Sale item does not suit you, we primarily offer a credit note or an exchange, which we are happy to process.
Your legal right of withdrawal of 14 days remains applicable, of course (section 5). We simply invite you, as much as possible, to carefully check your choice before ordering these items, a gesture that helps us maintain these prices while reducing our footprint. Thank you for your understanding.
US customers: "Final Sale" items are final sales, neither refundable nor exchangeable.
For more information, contact info@marielouise-paris.com.
